Operations / Transition / Delivery Managers in Cluj, Bucharest, Iasi and Timisoara

For one of our clients, a top player in digital industry, Wise Human Systems is looking for Operations / Transition / Delivery Managers in Cluj, Bucharest, Iasi and Timisoara

Responsibilities

• Maintain and develop key client relationships
• Ensure that all company’s services are delivered on a high standard
• Take ownership of your accounts/projects and client metrics
• Successfully implement processes and workflows into the team
• Accountable for project delivery escalations and roll-offs
• Drive continuous improvement for your own business unit
• Assess and implementing change, strategic directions
• Coach, develop and manage your direct reports (Delivery Managers)
• Allocate resources and responsibilities across the team to deliver results and develop team members

Requirements

• Over 10 years’ experience managing teams in an outsourced/operations environment (BPO, ITO, etc.) with multilingual teams
• Great IT Business Knowledge
• Exposure to meeting sales targets
• Work with Accounts Managers to determine essential strategic approaches for pre-sales and sales
• Ability to manage large teams (over 250 people)
• Proven ability to meet SLA’s / metrics
• Revenue/financial management
• Strong organisational, multi-tasking, and time-management skills
• Strong Communication skills
• Excellent business English
• Excellent negotiation, influence, mediation and conflict management skills
• Excellent communication (written and oral) and interpersonal skills
• Strong supervisory, coaching and project management skills
• Ability to manage multiple simultaneous activities across different business activities.